1. Know your client
It is essential to listen to your clients, to establish a contact which can be via internet or even in person. You have to be able to target your clients' needs: they have to feel that you don't say the same thing to everyone.
2. Work on your image
Your client must have total confidence in your company, he must not be afraid of being cheated. The notoriety of your business is then very important. For that, you do not have the right to lie, the clients must be aware of all the details.
3. Promote the loyalty of your clients
It is by knowing perfectly the demands of each client that you will be able to interact as quickly as possible. The easiest low-budget way to manage your client relationship is to listen to them. Offer them rewards if they agree to give you feedback !
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